Can I embed a Stream on my website?

Yes! You can now embed your Factr Streams. This feature can be found in the stream header for any stream you own or are an admin of.

• Enter the stream that you'd like to embed.
• Click the "Share" button, on the stream header, then click "Embed".
• Choose your layout and sizing preferences.
• Use the preview section to review the embedded stream presentation.
• Upon review, copy the embed code.
• Paste the code into your webpage.

If the Share button is not visible, you do not have the access level required to embed the stream outside of Factr. Request higher access or an embed code from the stream owner or group.

What is Factr?

Take control of the information that matters to you and your people.

Factr brings together the best features of collaboration tools, social media, bookmarking, file-sharing, and news aggregators into a single platform, uniquely designed to give you control over your content, for whatever you need to do with it.

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Factr makes it easy to stay on top of what matters by allowing you to organize all your files, links, news feeds, and conversations into streams that you can share or keep private, it's up to you.

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Stay on top of what matters

• Gather and organize news, research, documents, and conversations into streams Instantly save links, images, files, and more to read later, annotate, and share
• Add website (RSS) feeds and set filters to see only the most relevant news from sources you trust
• Take conversations that matter out of email, chat, and social media, and into collaborative Factr streams
• Share important information once, knowing it will reach everyone who needs it
• Organize and share personal research
• Discuss issues and share things with family members or community
• Create archives of anything with as many or as few people as you like.

How do I update my membership?

Update your membership type, billing period, or payment method, at any time through your billing settings on a web browser.

• Click your profile image on the top right-hand side of the platform.
• Click "Settings".
• There are two setting tabs, account and billing, click "Billing".
• Click "Change" to view alternative membership options.
• Upon selection, review any and all updates and then click "Confirm".

Factr works to provides a better information sharing space. If at any time you would like to support the growth of Factr without updating your membership, choose a support amount of your choice at the bottom of our Membership page and click "Go".

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Member FAQ's

Question 1:

Question: I created my account via Google OAuth, but now I don't have a password to use. Some features, like changing my username slug, require one. The reset password link I received in email just sent me to the main Factr page. What should I do?

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Answer: To set a password for your account after signing up via OAuth, click the “Reset Password” button in settings. When you receive the email, make sure to log out of Factr, before clicking the reset password link.

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Question 2:

Question: Will there be horizontal capability on the app? (I use an iPad)

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**Answer: **Using the web app through a browser is currently a better experience for horizontal views on iPads and tablets than using the mobile app. Optimizing for a horizontal view is on our to-do list.

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Question 3:

**Question: **I cannot add images or documents via the app, what should I do?

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Answer: You can currently add images via the app. Documents can be easily added on the web browser.

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Question 4:

Question: When I have a public Stream, can I not allow others to join? They can follow and comment, but not contribute? I will have Streams where I would love to have Contributors, but also others where it is clear from the start that this is just me. Can this be made visible, in some way? I don‘t want to hurt the reader's feelings.

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Answer: Regarding contributors: Yes, you can make other contributors to your public (or private) Streams. Look under the "Manage Access" button in the Stream header, and it should be clear. Once someone has been given access, they will receive an email notification, and when they visit the Stream, they will see their role in the top line of the header (For instance, "Your Access: Editor")

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.Question 5:

**Question: **Can I approve or delete comments on my Stream?

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**Answer: **No one can comment unless you, the Admin, make them a Contributor, so there is that form of approval/permission setting. As an Admin, you can always delete a comment after it's made (look for an "X" to appear to the right of the comment on rollover). We don't currently give Admins the means to approve comments before they appear.

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Question 6:

Question: When I add a link on the public Stream, the images won't load. What can I do?

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**Answer: **There are a few reasons that may happen. One is when the images are not a static .jpg or .png, or when the page is constructed on the fly as in the case of a search result or similar.  On the occasional site, we just can't parse the link. We're working to make that as rare as we can. One workaround to keep in mind is that you can edit your post, and by clicking the pencil icon in the image field, manually upload an image.

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Question 7:

Question: Can I make changes to the name of a feed?

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Answer: If you are looking to rename a Stream, use the web app, and click “Display” where you’ll be able to edit your Stream title and description.

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Question 8:

Question: Can you add your Facebook feed into Factr?

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**Answer: **Unfortunately, Facebook doesn't make it easy for users to add their feeds to other platforms. Importing all of your existing Facebook content is ahead on our roadmap here at Factr. Currently, you can share Facebook Items with the Factr platform individually.

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Question 9:

Question: Is there a way of clearing feed items without showing them as read. I have been testing Streams and have 61,000 items in one of them. It seems I only have the alternative to delete the Stream or "read" each one.

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**Answer: **We don’t yet offer a way to group select items, or to delete them, but we’re working on it. One thing you can do is make the ones that matter to you into posts (via the share icon “Make this item a post”). Then on the web app, you can use the Activity sidebar (to the right of your items) to view posts only. That way you’ll only see the items you’ve selected, not the thousands of others. You can also use the “highlight” star as an alternative way of doing the same thing.

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Question 10:

**Question: **Is there an easy way to download an email from Gmail?

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Answer: Currently, you can copy the email text, and paste it into a post. You can also save the email as a PDF file and add it to your Stream/Inbox as such. We understand these options aren't ideal and are working towards an easier solution.

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Question 11:

**Question: **What do I do when I search for a Source and it yields no results?

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**Answer: **The source library in Factr is being added to regularly. With that, you can use the Source search to add in RSS feeds for sites that interest you. An RSS feed is a link used to create alerts or updates on something you’d like to follow. You can add any RSS feed to Factr. Additionally, with the Factr extension, you can add any webpage (as an Item) to a Stream at any time.

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Question 12:

**Question: **How can I change the email address associated with my account?

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Answer:Find for your profile image on the top right of the website
Select "Settings"
Scroll down to the field titled "Email address", click that, followed by "Change"
Type in the email address that you wish to use and click "Save"

Question 13:

**Question: **Can you explain how to use multiple filters?

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Answer: You can do this by choosing the Stream you’d like to add filters to and clicking the settings option in the Stream header. Click “Source Filters”. The first filter you use can be a broad idea of what you are looking for. After you apply your first filter, you can click the add button to further identify the topic you would like to see content on. The more filters you use, the more granular the source results will be. We have a help article on it, here.

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Question 14:

Question: What is RSS and why do I need to know what it is?

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Answer: RSS stands for Really Simple Syndication, a standardized system for the distribution of content from an online publisher to internet users. For example, if I want to hear about the news from the New York Times, I’ll subscribe to their RSS feed by adding the Source to my Stream to be continually updated on their coverage. If and when you want to add an RSS feed to your Stream, you can do so by copy and pasting the link into the Source search or using a keyword search. For more, visit our help page, here.

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_Not seeing the answer to your question? Use the chat icon to reach out or email us at _team@factr.com.

Glossary

Access: In a private stream, the level of access/permission granted to an individual user by the Stream owner.

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Activity: On your Home Page, a record of any action taken by you, or within the streams/people you follow--such as posted items or comments. The Activity bar updates daily, with the most recent activity on top. On a Stream, a sidebar menu that shows actions taken within Stream;  the number of Items posted, highlighted, commented on, tagged, or hidden within your Stream.

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Admin: A user that has access as an Editor, plus the ability to grant access to the Stream. Admin is a level of access granted by the Stream’s owner.

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Comment: A written remark that can be added to an Item by the Owner of a Stream or other users who have access to the Stream.

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Compact Card: A display preference that shows a compact view of your image and description.

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Contributor: A user who has permission to add posts, links, files, and comments. Contributors are listed on the side of your Stream with the amount of Items they have posted. Contributor is a level of access granted by the Stream’s Owner/Administrator.

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Digest: On your Home Page, the Digest is a condensed version of the Activity feed that shows stream activity in the last 24 hours. The Digest also arrives as an email; frequency is determined by the user.

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Editor: A user who has permission to edit sources, filters, and tags, in addition to adding content. Editor is a level of access granted by the Stream’s owner.

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File: A Word doc, text file, PDF file, or other file format, that can be uploaded from your device.

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Feed: A Source that adds content to a Stream.

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Folder: A collection of selected Items from your Stream. Placing Items in a Folder does not remove them from your Stream, it simply makes them easier to view as a subgroup.

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Full-Size Card: A display preference that shows the full-size image and description of your Item.

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Hide/Unhide: An organizational feature [“Eye” icon on the bottom right of the Post] within a Stream that allows you to “hide” certain items from being seen by other viewers. Posts can be made visible again by unhiding them with the same icon.

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Highlight: A feature [Star icon] within a Stream that allows certain items to be bookmarked and sub-categorized. Highlighted items are listed in the Activity panel to the right of the stream. Items can be highlighted and unhighlighted at any time. Items highlighted are listed as a group, regardless of their individual tags.

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Inbox: Your own private Stream in which to store any Items or Folders of interest. No other users have access to your Inbox. You can use your Inbox to gather items before distributing them to a Stream or to hold items that matter, but don’t yet have a home in a particular Stream.

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**Item: **An Item is any content--- documents, files,  images, links, text, sources, etc.--
that can be posted or shared on your Stream.

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List View: A display preference that shows Items in a Stream as a List, based on Contributor, title, and file type.

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**Post: **An Item that is posted to a Stream.

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Post Toolbar: A menu of options featuring the different types of Items that can be posted on the Stream: Post, Link, Image, File.

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Profile: Your personal interface, in which you tell people about yourself, your work, or what matters to you. Your Profile can be customized with an icon, header, bio, links, list of interests, and the Streams you own.In your Profile, you can choose to only display Posts that you manually add, or you can choose to automatically display any post that you add to public Streams on Factr. Posts will be visible to anyone who visits your profile. Members who follow you will receive a notification when you post to your Profile.

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**Stream: **A collection of Items.  A Stream can be used to organize your content, have conversations, and to share information with other Factr members.[Items within a Stream can be pulled from a variety of sources and added to a Stream in a number of ways (RSS feed, Factr browser extension, smartphone, direct link, etc.)

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Source: A website or online publication of interest that automatically feeds Items to be added onto your Stream, using RSS feeds. You can search for Sources through the Factr database, in the Source Manager, or directly add them with a web address.

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**Tags: **A word, phrase, or name attached to an Item to identify particular content belonging to a particular category. The Tags menu, on the sidebar to the right of the Stream, provides a list of all the tags used within the Stream, and the quantity of items sharing that tag. Tags can be added before finalizing the post, or afterward.

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Viewer: A user who only has permission to view a Stream. Viewer is a level of access granted by the Stream’s owner.

Factr Support

How can I contact Factr.com when I need help?

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At Factr, we pride ourselves on unparalleled support for all members. Submitting a ticket is not an ideal process for someone that needs a fast solution. That's why we prefer to have a chat with you.

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Via web browser:

While using Factr, anytime you have a question you can click the chat icon in the lower-right corner. You have access to our worldwide support team to assist you with learning the best practices, troubleshooting issues or simply tell us how you feel.

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Via mobile app:

Click the button on the top left corner of the app to open the toolbar. Then click “Support”. The chat box will appear on the app. Lastly, click “New conversation” to connect with the Factr team for support on everything Factr.

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Don't feel like chatting?

Email us at team@factr.com and we'll help you in any way we can.